Back-orders

See sales-order lines that are waiting for stock, grouped by product, and raise a draft purchase order to replenish.

Where: web · Who can use it: In the navigation for roles with Manage Suppliers. The page notes that the server requires manager level.

Screens may differ slightly from what you see.

What it is for

When a web order needs more of a product than you have, the short quantity is a back-order. This page lists those shortfalls by product, oldest first, so a manager can order more.

Who can use it

The navigation shows Back-orders to roles with the supplier-management permission.

How to use it

Open Back-orders.
Read the table. Columns: Product (name and SKU), Qty short, Orders (how many orders are waiting), Oldest wait, Suggested reorder, Supplier, Inbound PO / ETA and Action. A small flag beside a product name marks it as flagged.
Click Raise PO on a row. A draft purchase order is created and the open back-orders are linked to it.
A blue message confirms. Close it with the cross.
Go to Supplier orders to review and send the draft.

If there is nothing waiting, the page says: "No open back-orders - everything is in stock or already on order."

Tips

"Inbound PO / ETA" shows the order reference and the expected date once a PO is linked.
On a single web order, a banner shows its own back-orders. It turns green when the stock has arrived and is ready to dispatch.

Things to know

Raise PO never sends anything to the supplier.
The figures are quantities only. The page shows no cost.

Common questions

Does Raise PO send the order to the supplier?

No. Raise PO creates a draft purchase order and links the open back-orders to it. You go to Supplier orders to review and send the draft.

What does the Back-orders page list?

Shortfalls by product, oldest first, with Qty short, Orders waiting, Oldest wait, Suggested reorder, Supplier and Inbound PO and ETA. It shows quantities only, with no cost.