Dispatch Workbench

Filter unshipped web orders, tick the ones you have picked, then export a courier manifest, print paperwork as a ZIP, or print box labels.

Where: web · Who can use it: In the navigation for roles with Manage Suppliers. The server re-checks brand scope and permissions on every call.

Screens may differ slightly from what you see.

What it is for

The workbench is the one screen for outbound dispatch. You choose the orders you have physically picked and then make the courier file and the paperwork for exactly those orders.

A banner on the page says: nothing is dispatched automatically. Exporting a manifest or printing only assembles documents for the orders you selected. To mark an order dispatched, use the Fulfilment panel on the order (see Work on a web order).

Who can use it

The navigation shows it to roles with the supplier-management permission. The server checks brand scope and permissions on each call.

How to use it

Find the orders

1. Open Dispatch Workbench.
2. Search ("Search order #, customer, postcode...").
3. Click status buttons to include them: New, Confirmed, Picking, Packed, Dispatched. You can pick several. With none picked, no status filter applies.
4. Use the other filters: Carrier, All brands, Customer, From and To dates, and the export state (Any export state, Not yet exported, Already exported).
5. The table shows Order #, Brand, Customer, Status, Carrier, Allocation (None, Reserved or Dispatched), Items and Placed. An exported tag shows when a manifest has already been made for that order.

Select orders

Tick the boxes (or the top box for all loaded). A dark bar shows "N selected" and the three actions. Clear drops the selection.

Export a courier manifest

1. Choose a Courier template ("Select template...").
2. Click Export manifest.
3. A message gives the file name and the number of orders. The file is a CSV or Excel file, depending on the template.

Templates are set up in Courier manifest templates.

Print paperwork

1. Tick the documents: Pick lists, Order lists, Delivery notes, Box labels. Pick lists and Delivery notes start ticked.
2. Click Batch print (ZIP). You get one ZIP for the selected orders.

Print box labels

Click Print box labels (PDF) for 6 by 4 box labels in one PDF.

Load more

The list loads 50 at a time. Click Load more. The footer shows "Showing N of M order(s)" and, with a selection, an approximate selected total.

Tips

• Filter by Not yet exported to avoid sending the same order to the courier twice.
• Select only after you have filtered, because the selection clears when a filter changes.

Things to know

• Selecting an order does not allocate stock or change its status.
• Labels need boxes to exist for the order.

Related articles

• Courier manifest templates
• Work on a web order
• Web Orders: find, filter and update orders